Thanks to an abundance of patients, complicated cases, and ever-shifting compliance guidelines, most healthcare providers are stretched thin. Oftentimes they’re limited to just a few minutes per interaction – just enough time to address any pressing patient concerns and move on. That may be enough to handle immediate crises, but what gets lost in these cases is the personal touch: the daily interactions that reveal major factors in a patients’ health. Issues such as food security, ease of travel, or work stress can be the missing piece of the puzzle when it comes to patient care…but without time to dig in and ask the right questions, providers might miss them entirely.
Thanks to an abundance of patients, complicated cases, and ever-shifting compliance guidelines, most healthcare providers are stretched thin. Oftentimes they’re limited to just a few minutes per interaction – just enough time to address any pressing patient concerns and move on. That may be enough to handle immediate crises, but what gets lost in these cases is the personal touch: the daily interactions that reveal major factors in a patients’ health. Issues such as food security, ease of travel, or work stress can be the missing piece of the puzzle when it comes to patient care…but without time to dig in and ask the right questions, providers might miss them entirely.
In this episode of Transformation @ Work, we examine how providers can use Salesforce Health Cloud to automate processes, collect and share key patient data, and better address key social determinants of health.
Key Insights
03:18: What are social determinants of health and how do they impact patient care?
05:19: The challenges providers face in collecting, storing, and sharing data on social determinants of health
07:24: How Salesforce can help providers get a better understanding of their patients’ social determinants of health
9:58: Creating better relationships with outside partner organizations through the use of data and digital tools
12:14: Ensuring the right data is being collected and stored: how to assess and utilize incoming information on social determinants of health
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